Francescas Skincare Ltd is a registered company in England and Wales, company number 06626199.
Maintaining the security of your data is a priority at Francescas Skincare Ltd, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. We are also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit one of our clinics or training schools, use your mobile device or go online, or are a member of our Loyalty Scheme provides you with information about:
• how we use your data;
• what personal data we collect;
• how we ensure your privacy is maintained; and
• your legal rights relating to your personal data.
HOW WE USE YOUR DATA
Francescas Skincare LTD Ltd uses your personal data:
• to provide goods and services to you;
• to make a tailored website available to you;
• to verify your identity;
• for crime and fraud prevention, detection and related purposes, including CCTV;
• with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
• for market research purposes - to better understand your needs;
• to enable Francescas Skincare Ltd to manage customer service interactions with you; and
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
Francescas Skincare Ltd uses your personal data for direct marketing purposes (with your consent, if we believe that we have a legitimate basis to do so under the recital 47 of the GDPR) and may send you postal mail to update you on the latest Francescas Skincare Ltd offers. Francescas Skincare Ltd aims to update you about products & services which are of interest and relevance to you as an individual.
You have the right to opt-out of receiving promotional communications at any time, by:
• making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
• contacting Francescas Skincare Ltd via the contact channels set out in this Policy.
We may analyse your browsing and purchasing activity, both online and in the clinic, and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).
Sharing data with third parties
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
Francescas Skincare Ltd only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Francescas Skincare Ltd and to you, and for no other purposes.
Other third parties
Aside from our service providers,Francescas Skincare Ltd will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
• our trusted partners who help us to deliver the services that you have asked of us,
• credit reference agencies where necessary for card payments;
• governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
• to comply with our legal obligations;
• to exercise our legal rights (for example in court cases);
• for the prevention, detection, investigation of crime or prosecution of offenders; and
• for the protection of our employees and customers.
To deliver products and services to you, it is sometimes necessary for Francescas Skincare Ltd to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 10 years.
WHAT PERSONAL DATA DO WE COLLECT?
Francescas Skincare Ltd may collect the following information about you:
• your name, age/date of birth and gender;
• your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
• purchases and orders made by you;
• your online browsing activities on Francescas Skincare Ltd websites;
• your password(s);
• when you make a purchase or place an order with us, your payment card details;
• your communication and marketing preferences;
• your interests, preferences, feedback and survey responses;
• your location;
• your correspondence and communications with Francescas Skincare Ltd
• your medical history, for the purpose of checking suitability for treatment and identifying possible contra-indications for treatment. This will be held prior to treatment, throughout the treatment course and for up to 7 years post-treatment.
Our website is not intended for children and we do not knowingly collect data relating to children. This list is not exhaustive, and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you leave an enquiry through our websites or make a booking at one of our clinics.
Other personal data is collected indirectly, for example, your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
You have the following rights:
• the right to ask what personal data that we hold about you at any time,
• the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
• (as set out above) the right to opt out of any marketing communications that we may send you. If you wish to exercise any of the above rights, please contact us using the contact details set out below.
The legal basis for Francescas Skincare Ltd processing customer personal data
Francescas Skincare Ltd collects and uses customers’ personal data because is it necessary for:
• the pursuit of our legitimate interests (as set out below);
• the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
• complying with our legal obligations.
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message if they are not a member of our rewards scheme.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Francescas Skincare Ltd, including:
• selling and supplying goods and services to our customers;
• protecting customers, employees and other individuals and maintaining their safety, health and welfare;
• promoting, marketing and advertising our products and services;
• sending promotional communications which are relevant and tailored to individual customers
• administering our rewards scheme;
• understanding our customers’ behaviour, activities, preferences, and needs;
• improving existing products and services and developing new products and services;
• complying with our legal and regulatory obligations;
• preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
• handling customer contacts, queries, complaints or disputes;
• managing insurance claims by customers;
• protecting Francescas Skincare Ltd, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Francescas Skincare Ltd;
• effectively handling any legal claims or regulatory enforcement actions taken against Francescas Skincare Ltd; and
• fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.
What are cookies?
advertised to you, both on our websites and elsewhere.
How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by:
• Francescas Skincare Ltd, or on behalf of Francescas Skincare Ltd, and are necessary to enable you to a make purchase on our websites;
• third parties who participate with us in marketing programmes; and
• third parties who broadcast web banner advertisements on behalf of Francescas Skincare Ltd.
What are cookies used for?
The main purposes for which cookies are used are: -
1. For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
2. For Francescas Skincare Ltd to market to you, particularly web banner advertisements and targeted updates.
3. To enable Francescas Skincare Ltd to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
4. To enable Francescas Skincare Ltd to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
What happens if I disable cookies?
This depends on which cookies you disable, but in general, the websites may not operate properly if cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
If you have any questions about how Francescas Skincare Ltd uses your personal data that are not answered here, or if you want to exercise your rights regarding your
personal data, please contact us by any of the following means:
• phone us on: 0118 430 2430
• e-mail us at:
• write to us at Francescas Skincare Ltd, Unit 1, Castle End Business Park, Ruscombe, Berkshire, RG10 9XQ
This policy was updated in October 2018.